At Wenven returns are super easy, we strive to provide amazing product and guarantee 100% customer satisfaction. Wenven offers a 30 day Warranty for all products.   


From the day you receive your order, you have 30 days to return your item. Once we receive your return request, we will send you a return shipping label and instructions on how to return your items.  Please make sure that the returned item is "sellable condition"(see below), otherwise we cannot issue an exchange or refund for you.  Please also make sure that you send out the returns within 1 week of receiving the return label, otherwise we will not issue an exchange or refund for you. Refunds can only be sent back to the original payment method, it always takes 1-3 business days.


If the products received are defective or incorrect, the customer will not be responsible for the shipping cost incurred in returns. Once the returned products are received, Wenven will reimburse the return shipping cost for up to $15. 

Otherwise the customer will be responsible for the return shipping fee. The cost will vary based on the carrier you choose. 

We suggest using the original box or envelope that came with products for the return package, to avoid additional return shipping cost. 

We will reimburse the return shipping cost for up to $15 in the following types of situations:

  • Manufacture defects: quality issues, zipper defects, rip or torn
  • Wrong/missing item from the package.

However, we do not cover the return shipping fee in the following situations:

  • Wrong size/color ordered
  • Changed mind/ Item no longer wanted
  • Any other reasons

*Please note that return shipping policy has been updated on Dec 21, 2020. 


We offer a $10 coupon to cover the return shipping cost. If you need to start an exchange, follow the same instructions as you would return the item and choose "exchange" when filling out the return form. We will ship the replacement once the returned item is received. You will receive a confirmation email along with the $10 coupon. 



  • Please make sure to use the shipping label provided by us. Any return without our return shipping label WILL NOT be confirmed or refunded.
  • The returned item should be unworn (aside from trying it on), unwashed, devoid of any stains, scuffs, tears, or mysterious smells, and needs to be in its original packaging with the manufacturer tags.
  • To expedite the return process, please upload a photo to show that the return item is intact with its original packaging and tags.

Please contact us for further questions, we will do our very best to assist you.